Returns Information
What If I need to return an item?
We cannot imagine that you would want to return any goods after all the compliments you'll receive when you're wearing a Forbidden Apple item! In the unlikely event that you are not entirely satisfied with your purchase or the item is not to your taste, you can simply return them to us within 14 days of dispatch in their original, saleable condition with a returns note stating the reason for return.
When trying on items, please ensure that they are not kept in contact with anything that may mark or add a scent to them such as drinks, perfume, deodorant and cigarettes. We will not be able to refund any items where there is evidence that these instructions have not been followed.
Please allow 10 working days from our receipt of your returns for us to process a refund. The time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If there is a problem with issuing a refund to your card, our customer service team will contact you.
To return an item
Send back your item within 14 days in its original condition and enclose the following details:
Complete and detach the returns note on your dispatch note and enclose it together with your returns items inside your parcel within 14 days. Goods returned without this information may not be processed
Post the item back to us. Please note that Forbidden Apple do not offer pre-paid postal returns. We strongly recommend you use a recorded delivery service and keep your proof of postage
I want to return an item but have lost my dispatch note, what do I do?
Don't worry just send back your item within 14 days in its original condition and enclose a piece of paper with the following details on it:
- A - Faulty/Poor quality
- B - Not liked
- C - Too long
- D - Too short
- E - Too big
- F - Too small
- G - Fabric/Material
- H - Colour
- J - Ordered for choice
- K - Incorrect item received
- M - Arrived too late
he address for all returns is; Forbidden Apple Ltd Returns Department 38 Checker Street Kings Lynn Norfolk PE30 5AS
How will I know if you have received my returned parcel?
We strongly recommend that you return your parcel by recorded delivery as this will allow you to track the whereabouts of your parcel online. Once we have received your parcel and processed your items we will send you an email to confirm that it has been returned and the monies credited to your account. Please remember that some banks may take up to 10 days to show the refunded monies in your account. In order for us to deal with your enquiry please contact us within 21 days of return if you have not been refunded your monies.
How long will it take to get my refund?
Please allow 10 working days from receipt of your return confirmation email. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If there is a problem with issuing a refund to your card, our customer service team will contact you. However in order for us to deal with your enquiry please contact us within 21 days of return if you have not been refunded your monies.
What amount will I be refunded?
Delivery charges are non-refundable (p&p is only refunded in the unlikely circumstance that your items were faulty or incorrect on delivery) so you will be refunded the full value of the items returned less the delivery charge. If a discount was applied to your original order, the amount refunded will be adjusted accordingly. The cost and care of returning the item(s) is your responsibility, therefore we strongly recommend that you send the parcel by recorded delivery and keep a copy of the recorded delivery number just in case your parcel goes missing. Forbidden Apple is not responsible for items lost by the delivery services in the returns process.
Can I have an exchange instead of a refund?
Unfortunately we do not offer any exchanges. You will need to place a new order on the Forbidden Apple website and return the original item for a refund If you have any other queries regarding your order, please contact Customer Services with your order number and we will be happy to help »
